Help & FAQ
How to place an order?
Select the desired product and ADD TO CART. You can continue shopping or EDIT BAG and then Proceed to Checkout. At checkout, you can either log into your account, create an account or checkout as a guest.
How fast will my order be processed – for domestic orders?
We process all orders within 1-3 business days after the order is placed and as soon as your payment is verified. Business days are Mondays through Fridays, excluding holidays. Please note that we do not process, ship orders on Saturdays and Sundays or on US Federal Holidays.
Orders placed on these days will be processed the following business day. Delivery is dependent on our carriers and can be subject to weather delays.
Orders may take longer than usual during sale seasons such as Black Friday, Cyber Monday, and others.
How fast will my order be processed – for international orders
Orders placed on weekdays will be processed within 1-3 business days after the order is placed. Please note that we do not process, ship orders on Saturdays and Sundays or on Holidays. Business days are Mondays through Fridays, excluding holidays.
International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates. International orders are categorized as placed outside the US.
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs agents to release your package.
If your order takes longer, please email us at firstname.lastname@example.org
Can I cancel or change my order?
We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact immediately after placing your order at email@example.com. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.
What I should expect once my order is placed
- You will receive an order confirmation email that will include an estimated shipment date(s) based on location the order was placed
- Once the order is shipped, you will receive a shipping confirmation email. Select the Track Shipment link provided in the email to receive the most up-to-date shipping information
Please note: we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.